Katie Bryan, faced a bill of more than £2,600 after downloading a music album whilst abroad. Miss Bryan visiting her boyfriend’s family in South Africa when she downloaded a multiple-track “best of Neil Diamond” CD from iTunes to her phone for £8.99.
“It was a lunchtime get-together with my boyfriend’s family at a house where we were staying near the Kruger National Park … People were playing music through their iPads or on phones through an iPod dock. Someone had put on the Traveling Wilburys but I just fancied hearing some Neil Diamond.”
The download, which took up to 20 minutes, used 326 MB of data, charged at £8 per megabyte once her 10MB monthly foreign allowance had been used up. This amounted to over £2600.
On Friday the firm's executive office back dated a data bundle to here account costing £400, taking £2,209.31 off her bill. They also apologised for the stress they had caused.
Miss Bryant said: "There is no way this huge bill relates to the actual cost to Orange. You hear of people doing this and you think 'stupid person - why did you do that?' I do feel foolish. But I also feel it is morally wrong to be expected to pay this sort of money for a Neil Diamond album."
