The issue of customer complaints hit the headlines in recent days, after a patron at a restaurant called Cinnamon in the Ranelagh area of Dublin sparked a twitter fued because his order was delayed.
It descended into name-calling – which the company has since apologised for.
Sally Ann Clarke is the co-owner of the award-winning Dublin restaurant, L’Ecrivan.
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She says when problems arise, it’s only fair that clients raise them with staff rather than take to social media site to complain:
