Passengers affected by a major technical glitch at Aer Lingus have accused the airline of leaving them in the dark.
The Irish flag carrier has 'sincerely apologised' to customers for the severe disruption after key systems for check-in, boarding and its website crashed on Saturday.
The system outage was caused by a break in connectivity from a network provider in the UK, it said.
Aer Lingus cancelled 51 flights on Saturday - mainly to and from Dublin and European and UK destinations.
It said it is contacting customers directly to re-accommodate them "as efficiently as possible."
— Aer Lingus (@AerLingus) September 10, 2022
Hannah Carton is in Italy. She told Newstalk Breakfast they still have heard nothing directly from the airline.
"We were pretty much on our way to the airport when we found out the flight was cancelled.
"It was actually the airport that e-mailed us, because we had put on 'Flight Updates', and everybody on our flight kind of held on in the airport to try and get on our flight.
"But of course untimely it was cancelled - so it was the airport [that] organised the hotel and stuff.
"But there's no Aer Lingus stand in Rome Airport, so you couldn't actually talk to any staff.
"People were very kind of left in the dark... we were all just kind of put into a coach into a hotel, and didn't get any e-mail or text or anything".
She said she and her friend have since booked their own flight to Naples, with the hopes of getting back to Dublin soon.
"We're literally outside Naples Airport now... just to try kind of get the next flight.
"We're both Monday to Friday workers, so it would have been loss of pay or some annual leave if we actually held out until they could get us on the next flight".
She added: "To this day, we still haven't actually gotten an e-mail or text directly from Aer Lingus to us saying that that flight was cancelled".
